Pet Care Start-Up Guide
We would welcome the opportunity to earn your trust and deliver you the best service in the pet care industry.
Your dog’s welfare is our primary concern. The policies set forth below are to ensure your dog’s safety
from the time they leave you until the time they are returned to you.
After completing the New Client Profile, we require all potential clients to pass a Temperament Test during a
45-minute Meet & Greet, at no cost to you. The Temperament Test is designed to determine a mutual fit between the testing dog and our open-cage environment.
The owner stays for the introduction, where we slowly introduced to one dog at a time, with a Team Member standing by. It is the Team Member's job to analyze the dog's body language, verbal, and non-verbal cues to determine their level of comfort, joy, fear, or aggression. The Team Member will continue introducing dogs of different temperaments until they have determined the testing dog's comfort in the environment. For their safety, children under 13 are not allowed during the Temperament Test.
Our goal is to duplicate your routine at home. We will review your dog’s feeding instructions, medications, and any special needs they have. Finally, after reviewing and signing necessary paperwork, we will set up appointments for drop off/pick up, and payment details.
All guests must be in good health and must not have had, or been exposed to, any contagious
or communicable illnesses within a 30-day period prior to check-in.
Dogs showing signs of vomiting, coughing, gagging, sneezing, or diarrhea will not be admitted.
Proof of current vaccine records are needed.
Copies of pet's vaccination records are a must.
Vaccination Requirements for Dogs
As of 2023, due to current outbreaks of Parainfluenza, Canine Influenza and Leptospirosis:
Adult Dog Vaccination for 2023
DHPP or DHLPP
Both rounds of the Canine Influenzas
Leptospirosis vaccine (highly recommended)
Fecal: Current within the last 6 months, is required.
Flea medication, other than flea collar.
Fecal: Current in last year, is required.
Titers: Valid for 14 days with proper documentation.
Puppies are required to have completed vaccinations for Bordetella and at least 2/4 completed rounds of DHPP or DHLPP.
Fecal: Current in their 4 months, is required.
Rabies is often completed at a later date and is required once the puppy reaches 6 months of age.
spayed/neutered after 9 months.
*Dogs whose Bordetella vaccines were last given more than 12 months ago will be required to have the intranasal vaccine (at least 72 hours) or the injectable vaccine (at least 7 days) prior to the date of service or check-in.
We do a flea/tick check – all dogs need to be on an anti-flea & tick medication. Preventative measures will keep your pups flea free. Flea collar cannot be warn during play.